Sabrina Kemeny
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Articles
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How do I pair my Tap?
1. Go to the Bluetooth settings of your device. 2. Turn on your Tap. Make sure that you are within 10 feet of your device when pairing. 3. Your Tap will appear with the name 'Tap_XXXX' (XXXX is fo...
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Do You Have Windows/Mac Apps?
Your Tap does not need any software to work with your PC or Mac computer. Simply pair it as you would any external keyboard and mouse through your BT settings. We are currently beta testing a web ...
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The Tap mouse is not working.
1. Make sure that your Tap is paired to your device. 2. Open TapManager and make sure the 'Mouse and Keyboard' or 'Mouse Only' is selected. 3. The mouse will not work in direct sunlight. Make sure...
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Can I Use Tap On My Mac or PC?
You can use your Tap as a mouse and keyboard with your Mac or PC as long as it is compatible. PC compatibility requires Windows 8.1+, LinuxOS, or ChromeOS and Bluetooth 4.0 or above. Mac compatib...
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My Tap won't Pair with My Bluetooth Device
Learn what to do if your Tap accessory won’t pair or connect to your device. Make sure your device’s Bluetooth is functioning properly. Navigate to your device’s Bluetooth settings and pair it wi...
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I am trying to pair but my device doesn’t see my Tap Strap
Here are some steps to take if your device does not see the Tap Strap: Make sure that your Tap is not paired to another device. This can be identified by the LED behavior of the Tap. When the Ta...
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My Tap is paired but nothing happens when I tap.
1. Make sure that your Tap is turned on and paired. 2. If the problem persists, turn Bluetooth OFF on your device and then turn it ON. 3. If the problem persists, unpair your Tap and pair it again....