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Virginia O.

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  • My TapXR Update Failed, What Do I Do?

    If your TapXR update fails, do not panic! Please try again using the steps below.   For Android user: 1. Turn off and on your android device, to rule out any Bluetooth hardware fault. 2. Try swappi...

  • My TapXR Has A Long Buzz When I Turn It On

    If you are experiencing a long vibration (7-10 seconds) followed by short buzzes when powering your Tap on, your device's firmware installation may have been interrupted.   To resolve this problem,...

  • Using Standby Mode on Tap 2 to Pause Tapping

    The Tap 2 has a unique feature called Standby Mode. This feature allows you to pause input using a tap command while keeping the Tap on and paired to the device.   To enable Standby mode, first loc...

  • How to Use the AirMouse on the TapXR

    TapXR has an airmouse feature available via firmware download from TapManager (FW 3.1.1 and above). This is a BETA feature that will be improved with time. Learn how to update your firmware here.  ...

  • How to Update Your TapXR Using TapManager

    Your TapXR will prompt you to update in 2 ways; During initial setup (if there is a new firmware version) Under the SETTINGS screen in TapManager  To update, ensure you are on a stable internet c...

  • How to Pair Your TapXR to Your Device/Pairing Your TapXR

    We strongly recommend installing the TapManager app to pair your TapXR for the best user experience. It contains brief, important tutorials, critical software updates that improve product function,...

  • What Does TapXR’s Haptic (Vibration) Feedback Mean?

    Your TapXR has haptic (vibration) feedback to provide you with more information. On Startup: Your Tap will vibrate 1-3 times when powering on. The number of vibrations indicates the battery level....

  • How Do I Charge My TapXR?

    To charge your TapXR, place it on the charging cradle with the gold pogo pins aligned: A gentle magnet will hold the Tap in place. When the charge begins, the LED will breathe slowly. The charger ...

  • I am Having Trouble Getting the Taps I Want with My TapXR / TapXR is Inaccurate

    Please note that we will continue to release software to improve the XR performance in all situations.   Accuracy can often be improved by following the tips in this short video:   Please also ens...

  • How Do I Turn the TapXR On and Off or Use Standby?

    To turn on the XR, slide the Sensor forward towards your fingertips. Slide the Sensor back into its cradle to turn it off.      You can also turn the TapXR on and off by pressing the button on the...