Products purchased directly from Tap may be returned under two different circumstances:
- Warranty - Within 1 year of the date of original shipment for a defect *; or
- Within 30 days of the date of original shipment for any reason. **
* The TAP product warranty does not apply to Tap Products that are purchased or fulfilled from
an unauthorized seller such as eBay.
** 30 day return policy applies only to Tap Products that are purchased or fulfilled directly from
Tap or Tap's verified resellers.
To return your Tap, please request an RMA by follow these steps:
Requesting an RMA
To begin the return process you will need to complete an RMA (Return Merchandise Authorization) form that confirms your information. To request your form, email our customer support personnel at firstname.lastname@example.org or by contacting support via our chat or phone. You can also access a Google Form version of the RMA here: https://tapwith.us/rma. This form will determine that your product(s) qualifies for a Return and be used to issue you a unique RMA number, which will be provided to you via email. Every limited warranty return must have an associated (RMA) number.
Upon the completion of the form an RMA number and return instructions will be emailed to you directly.
Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Tap will not refund original or return shipping costs or duties. You will be notified of your refund via email.
You can read the full refund and return policy in the attached PDF.