What is Tap's Return Process?

Products purchased directly from Tap may be returned under two different circumstances:

• Warranty - Within 1 year of the date of original shipment for a defect *; or
• Within 30 days of the date of original shipment for any reason. **

* The TAP product warranty does not apply to Tap Products that are purchased or fulfilled from

an unauthorized seller.

** 30 day return policy applies only to Tap Products that are purchased or fulfilled directly from

Tap.

You can read the full refund and return policy in the attached PDF.

 

To return your Tap, please follow these steps:

STEP 1. Request an RMA

To begin the return process you will need to request and complete an RMA (Return Merchandise Authorization) form. To request your form, email our customer support personnel at [email protected] or by contacting support via our chat or phone. This form will determine that your product(s) qualifies for a Warranty Return and be used to issue you a unique RMA number, which will be provided to you via email. Every limited warranty return must have an associated (RMA) number.

STEP 2: Use a Tap Prepaid Returns Electronic Shipping Label to Return Your Device

To ensure successful delivery, ship returned products using the prepaid returns shipping label emailed to you by Tap. Tap will not be responsible for returned products sent using an alternate carrier or shipping label. It is the sender's responsibility to retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier as proof that the possession of the returned product shipment was transferred to the carrier. You have 14 days from the date of RMA request to return your original product.

 

All products must be returned in the original packaging with all contents included. Please ensure that any previous shipping labels or other markings have been removed or covered completely. Please note that failure to return all items included with your product, or returning the product without the manufacturer packaging may result in the product(s) being shipped back to you at your own expense or charge you a restocking fee of 15% of the original price of the product(s) or the retail value of the missing parts and accessories, whichever is higher.

 

The address for Tap Warranty Returns is:

ATTN: RMA # (insert your RMA number here)

TAP Returns

801 Blacklawn RD STE N

Conyers, GA 30012

USA

STEP 3: Email Your Return Shipment Tracking Number to Support

Please include "Shipment Notification: RMA# (please include your RMA# here)" in the email subject line and the returns shipment tracking number and the time of pick-up in the email body.

STEP 4: Receive Your Replacement or Refund

For REPLACEMENTS:

If your product qualifies for Advanced Replacement, your replacement product will ship within 2-4 business days of your RMA request.

If your product(s) does not qualify for Advanced Replacement, your product(s) will ship upon receipt and inspection of your original product(s). As part of our returns process, you will receive an email notifying you that your replacement order has been placed and another email notifying you that your product has shipped.

You will not be charged for the replacement product as long as (i) you return the original product to us within 14 days after issuance of the RMA or 14 days after the shipment date of your replacement order, if your product(s) qualifies for Advanced Replacement, and (ii) the problem you reported with the product(s) proves to be covered by the terms of the limited warranty.

 

For RETURNS:

Once the return is received and verified to meet all of the above conditions, please allow 10-15 business days from the date of receipt for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Tap will not refund original or return shipping costs or duties. You will be notified of your refund via email.

You can read the full refund and return policy in the attached PDF.