How to Update Your TapXR Using TapManager + Your Computer

Your TapXR will prompt you to update in 2 ways;

1. During initial setup (if there is a new firmware version)
2. Under the SETTINGS screen in TapManager 

To update, ensure you are on a stable internet connection and your Tap battery is at least 50% full.

The TapXR contains two processors which must be updated in a two-step process.  In step one, the first part of the firmware is updated via bluetooth using the TapManager app.  In step two, the second part of the firmware is updated via the TapXR charging cradle, and running the Tap Updater Software for PC, Mac or Linux. Once you begin the first part of the update, your Tap will begin to download the software. You will see the progress of this update via the percentage bar on your screen.

After completion, you will be prompted to continue the update on your PC, you can do so by visiting: https://www.tapwithus.com/tapxt-pc-updater. This link will also be available on the website footer. 

Completing Your TapXR Update on A Mac or PC

Visit https://www.tapwithus.com/tapxt-pc-updater to complete your TapXR update. This link contains a downloadable update file for to Windows and Mac.

On MacOS: https://www.tapwithus.com/tapxt-pc-updater 

1. Open the DMG and drag the Tap Manager.app to the Application folder
2. Launch the app
3. In the first launch, a warning message might appear: “TapManager can't be opened because apple cannot check it for malicious software”
4. Click “Show in Finder”
5. Right click “Tap Manager.app” and select “Open”
6. In the popup window, click “Open” once again

On Windows: https://www.tapwithus.com/tapxt-pc-updater 

1. No installation needed. Just open the .exe file.

Connect your TapXR to your computer using the included USB-C cable and placing the XR on the cradle. You do not need to connect to your computer’s bluetooth. Make sure your XR enters charging mode and launch the TapXR update app downloaded above.

The app should automatically detect your TapXR and search for available updates. Click “Update” when suggested.