My Tap is Paired, but TapManager Does Not Show it Connected

If your Tap is paired to your phone and working within other applications but not being registered in TapManager, here are some steps to try:

1. Unpair your Tap and try repairing it directly through TapManager and not through the bluetooth settings.
2. Reboot your phone.
3. Ensure that the apps have the required permissions:

Go to Settings -> Apps -> TapManager -> Permissions (iOS)

Settings app, then tap "Apps" or "Apps & Notifications", select TapManager, and then tap "Permissions" to view and manage Bluetooth permissions (Android)

1. Unpair the Tap from all devices. Toggle your bluetooth off for 30 seconds. Open the TapManager app with bluetooth OFF. Turn bluetooth ON. Turn on the TapXR and pair.
2. Try removing any unused BT devices you have paired and unpairing/repairing your Tap.
3. If none of this works, please reset your Bluetooth protocol: under settings > system > advanced > reset > Bluetooth.