Pairing Your Tap to Your Android or iOS Device

Make sure Tap is in pairing mode as indicated by the LED blinking quickly - 1/2 blinks per second (similar to the speed of a car blinker). If your Tap's LED is blinking slowly, you are already paired and will need to disconnect the active pairing prior to setting up a new BT connection

Go to your device settings:

Android:

1. Open your phone's Settings app.
2. Tap Connected devices  Connection preferences  Bluetooth. If you don't see "Connection preferences," go to the next step.
3. Make sure Bluetooth is turned on.
4. In the list of paired devices, select Tap
5. When your phone and the Bluetooth device are connected, the device shows as "Connected."

iOS:

1. On your device, go to Settings > Bluetooth and turn on Bluetooth. 
2. Select Tap from the list of available devices
3. Stay on this screen until you see the paired confirmation

Troubleshooting

1. Restart your device
2. Toggle Bluetooth ON/OFF

Rediscover the Device

1. If you have previously connected your Tap to your phone, tablet, or computer, try forgetting the device and reconnecting from scratch.
2. Go to your device settings and select “Forget this Device: (iOS) or “Unpair” (Android).
3. Once removed, try pairing your Tap again.

Clear your Bluetooth Cache (Android devices)

1. Navigate to Settings
2. Select Backup and restart
3. Reset network settings